Payment and Contracts

To secure your training sessions, a non-refundable deposit of $150 will be required. This deposit will be applied towards the total payment for your training. The remaining amount is due prior to your first scheduled session. Please note that once sessions have commenced, prorated refunds will not be issued.

If booking one or two session(s), full payment is required to reserve your sessions.

Contracts will be sent to your provided email via DropboxSign and must be signed before the start of your first scheduled session. Failure to sign the contracts may result in the cancellation of your sessions, as the terms and conditions must be agreed upon prior to starting. In the event of cancellation due to refusal to sign the contracts, refunds will not be given.

Scheduling and Cancelation Policy In-Home Sessions

All training sessions will be tailored to accommodate your availability. Prior to booking sessions, you will have the opportunity to approve all dates and times. Once sessions are booked, reminders will be sent out via text and email each week.

As sessions are typically scheduled weeks or months in advance, rescheduling can be challenging. While efforts will be made to keep sessions consecutive, rescheduled sessions will be accommodated based on the earliest availability and may result in a delay between sessions or require the owner to meet at a mutual location based on your dog’s needs.

I do understand life happens. If something were to come up, with 48 hours’ notice, the first cancellation will not require a charge. Subsequent cancellations will incur a $55 rescheduling fee per session. If more than two cancellations occur (3+), sessions will no longer be eligible for rescheduling. Refunds for private sessions will not be provided after sessions have commenced.

In the event of illness, you have the following options

• The session can be turned into a virtual session and held at its scheduled time
• Rescheduled session subject to the $55 rescheduling fee
• Canceled session. 

If notice of illness or the need to reschedule is provided less than 90 min before the session start time, the session will be canceled and will not be rescheduled. Refunds for the session will not be given.

Rescheduled sessions must be scheduled within 30 days.

Rescheduling or Delayed Scheduling of Sessions

Rescheduled (in-home) sessions need to be rescheduled within 30 days. Delayed scheduling of sessions needs to be rescheduled within 6 months. If sessions are not scheduled within the designated time, sessions are no longer eligible for rescheduling.

Scheduling and Cancelation Policy Virtual Sessions

Virtual Coaching Sessions via Zoom are priced at $95 for a 45-minute call. This amount must be paid in full to book your virtual session and is non-refundable. Rescheduling within 72 hours of a session will be subject to a $40 rescheduling fee. If additional cancellations occur (2), all cancellations will be subject to a $40 rescheduling fee, regardless of when notice is given. If sessions are being rescheduled, rescheduled sessions much be scheduled within 90 days. If more than three cancellations occur, the canceled sessions will no longer be eligible for rescheduling. Refunds for cancellations or no-shows (by the client) will not be provided.

Scheduling and Cancelation Policy For Group Programs

Group programs will be in-person programs held at the discussed location for the sessions. A non-refundable deposit of $150 will be required to reserve your spot in the program. This deposit will be applied to the agreed-upon payment for your training. The remaining amount is due a month before the first session. Cancelations within seven days to start the program will not be refunded. Partial payment will not be given if classes are missed.

Proper Paws reserves the right to exclude dogs that exhibit severe reactivity or aggressive behaviors from participating in the group programs. This decision is made in the best interest of both the reactive dog and the other dogs in the program. If a dog is asked to no longer participate in the program, money will not be refunded but instead applied to other training options (virtual coaching or in-home, depending on owner’s home location) that will be provided. If the owner chooses not to accept the provided alternative options, payment for the program will not be refunded.

Scheduling and Cancelation Policy Board and Train

Board and Train programs will be held at Proper Paws’ residence for the duration of the dog’s stay. A non-refundable deposit of $400 will be required to reserve your spot in the program. This deposit will be applied to the agreed-upon payment for your training. The remaining amount is due 2 weeks before drop off. Partial payment will not be given if days are missed.